ISO9000 standard English versionISO90002000EQuality management systems – Fundamentals and vocabulary1 ScopeThis International Standard describes fundamentals of quality management systems which form t

based on market research or other sources. Quality management systems help organizations to ensure that their products consistently meet these customer requirements, resulting in increased customer satisfaction.

In addition, quality management systems can help organizations to improve their internal processes and efficiencies, leading to cost savings and increased profitability. By continually monitoring and improving their processes, organizations can identify and eliminate waste, errors, and inefficiencies, resulting in improved productivity and competitiveness.

2.2 Principles of quality management systems

Quality management systems are based on a set of principles that guide organizations in achieving their quality objectives. These principles include:

a) Customer focus: Organizations should understand and meet the needs and expectations of their customers.

b) Leadership: Top management should provide leadership and create a culture of quality within the organization.

c) Involvement of people: All employees should be involved in the quality management system and be empowered to contribute to its success.

d) Process approach: Organizations should understand their processes and manage them in a systematic and consistent manner.

e) System approach to management: The quality management system should be integrated with the organization's other management systems.

f) Continual improvement: Organizations should continually improve their processes and products to enhance customer satisfaction and achieve their quality objectives.

g) Factual approach to decision making: Decisions should be based on data and analysis rather than intuition or opinion.

h) Mutually beneficial supplier relationships: Organizations should work closely with their suppliers to achieve mutual benefits and improve product quality.

2.3 Requirements of quality management systems

ISO 9001:2015 specifies the requirements for a quality management system that organizations can use to demonstrate their ability to consistently provide products that meet customer and applicable statutory and regulatory requirements, and to enhance customer satisfaction.

The requirements include:

a) Context of the organization: Organizations must understand the internal and external factors that can affect their ability to achieve their quality objectives.

b) Leadership: Top management must provide leadership and commitment to the quality management system.

c) Planning: Organizations must plan their quality management system and processes to meet their quality objectives.

d) Support: Organizations must provide the resources, infrastructure, and support needed to implement and maintain the quality management system.

e) Operation: Organizations must implement their quality management system processes to meet customer requirements and achieve their quality objectives.

f) Performance evaluation: Organizations must monitor and measure their quality management system processes and products to ensure they meet requirements and achieve their quality objectives.

g) Improvement: Organizations must continually improve their quality management system processes and products to enhance customer satisfaction and achieve their quality objectives