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Objective: Senior Strategic Operations Manager position at New Verticals in Uber

Summary: Highly skilled and experienced Senior Strategic Operations Manager with over 20 years of experience in tech, consulting, strategy, and analytics. Proven ability to lead high impact initiatives that can scale new lines of business across the US & Canada. Strong collaboration and stakeholder management skills, building deep, trust-based relationships with territory and cross-functional teams. Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions.

Professional Experience:

Senior Strategic Operations Manager - New Verticals, Uber (2018 - Present)

• Directly responsible for a specific portion of the New Verticals business, contributing to efforts to improve the experience and growth across grocery, convenience, and alcohol
• Implementing tools & processes to make business operations more efficient
• Working cross-functionally with other teams (i.e. Support, Operations, Sales, Product, Marketing, Legal) to lead high impact initiatives that can scale new lines of business across the US & Canada
• Building business plans to operate optimally to make the business efficient and the experience better for end users
• Designing, executing, and automating processes to run and optimize the business performance and reliability
• Performing analysis and experiments to find growth opportunities for the New Verticals business
• Identifying, planning, and implementing projects backed by root cause analyses to improve existing processes and policies
• Orchestrating and bringing together the work of a wide range of cross-functional stakeholders including Operations, Product, Finance, Account Management, Support, Policy, Communications, and Legal while driving accountability to ensure deadlines are met
• Being the voice of the customer internally, helping to prioritize future application changes, and launching all the new product features as we go to market

Strategy Consultant - ABC Consulting (2015 - 2018)

• Worked with clients in the tech industry to develop and implement business strategies that improved operational efficiency and increased revenue
• Conducted market research and analysis to identify growth opportunities for clients
• Developed and presented business cases and recommendations to clients' executive teams
• Managed project timelines, resources, and budgets to ensure deliverables were completed on time and within scope
• Provided ongoing support and guidance to clients to ensure successful implementation of recommended strategies

Education: Bachelor of Science in Business Administration, XYZ University (2011 - 2015)

Skills:

• Excel/Google Sheets proficiency; SQL a plus
• Ability to thrive in a fast-paced and ambiguous environment
• Experience problem-solving and proposing unique solutions to complex issues
• Strong experience building and executing complex processes
• Proven ability to balance multiple critical tasks and consistently delivering against hard deadlines
• Strong collaboration and stakeholder management skills

References available upon request