近年来我国航空业的发展迅速飞机凭借自身安全性高并且速度快等优势越来越多人选择飞机出行。国内乘机人数日益增加对于机场来说如何提高自身的核心竞争力通过提高机场的旅客服务质量来赢得旅客更高的满意度使旅客服务水平能够与新运行环境相匹配切实提升整体竞争力这是当前国内每个机场共同面临的难题。本文是以济南遥墙机场为例对济南遥墙机场的考察还有制作调查问卷来全面了解济南遥墙机场关于旅客服务质量的内容总结出现的问题并

In recent years, the aviation industry in China has experienced rapid development, with airplanes becoming an increasingly popular mode of transportation due to their high safety standards and fast speeds. As the number of passengers using domestic airlines continues to grow, airports face the challenge of enhancing their core competitiveness by improving the quality of their passenger services. This requires ensuring that the airport's level of service matches the demands of the new operating environment, and effectively elevating their overall competitiveness. This article examines Jinan Yaoqiang International Airport as a case study, conducting surveys to comprehensively understand the airport's passenger service quality, identifying existing issues, and proposing corresponding countermeasures. By enhancing the quality of passenger services, the airport can improve passenger loyalty and satisfaction, laying the foundation for long-term and sustainable development