用英文回复处理亚马逊差评邮件：我订购了我已经有的 新的和改进的 版本惊喜的是。我得到了错误的东西不是一次而是两次。亚马逊代表做了他们所能做的一切但我最终还是得到了劣质的版本也更便宜没有收到部分退款而且至今没有我订购的版本。我订购了3个其中只有一个是正确的。是的我感到严重失望。

Dear [Customer],

Thank you for bringing this matter to our attention. We are sorry to hear that you have received the wrong version of the product you ordered not once, but twice. We understand how frustrating this can be and we apologize for any inconvenience caused.

We appreciate that you have been in contact with our Amazon representative and that they have done all they can to assist you. We understand that you have not received a partial refund and you are yet to receive the correct version of the product you ordered.

We would like to assure you that we take all customer feedback seriously and we are committed to ensuring that our customers receive the best possible service. We will investigate this matter further and do everything we can to rectify the situation.

Please be assured that a partial refund will be processed as soon as possible, and we will make every effort to ensure that you receive the correct version of the product you ordered.

Once again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.

Kind regards,

[Your Name]

Amazon Customer Service