并且通过词频分析软件ROST CM 6来进行辅助研究其中ROST CM 6是武汉大学沈阳教授研发编码的国内目前唯一的以辅助人文社会科学研究的大型免费社会计算平台。该软件可以实现微博分析、聊天分析、全网分析、网站分析、浏览分析、分词、词频统计、英文词频统计、流量分析、聚类分析等一系列文本分析。本文基于ROST文本挖掘与分析技术对于网络差评进行收集并基于收集的数据进行分析在基于分析内容提出解决对策。

Translation:

In addition, assisted research was conducted through the use of ROST CM 6, a large-scale free social computing platform developed by Professor Shen Yang of Wuhan University for humanities and social science research. This software can perform a series of text analyses, including Weibo analysis, chat analysis, network-wide analysis, website analysis, browsing analysis, word segmentation, word frequency statistics, English word frequency statistics, traffic analysis, and clustering analysis. Based on ROST text mining and analysis technology, this article collected negative online reviews, analyzed the collected data, and proposed solutions based on the analysis results.