Troubleshooting Handshake Issues: Provide Device Details for Support

Hi Oshan,

Thank you for your prompt response. To help us resolve the handshake issues you're encountering, could you please provide more details about the problem?

Specifically, we would appreciate it if you could share:

• A detailed description of the handshake issues you are experiencing.
• The model(s) of the input device(s) affected by these issues.

This information will enable our engineers to analyze the situation thoroughly and provide you with an effective solution.

We appreciate your cooperation and look forward to hearing from you soon. Thank you for your patience.

As a reminder, we offer a hassle-free 2-year warranty and lifetime technical support for your peace of mind.

Best regards,